Package Protection

Before using our services, viewing our content, or purchasing from our store, please read the Terms of Use provided below.

By purchasing or using the West Coast Vape Supply Package Protection, you agree to the following: (1) agree to be bound by these Terms and any future amendments and additions to these; and (2) represent you are of legal age in your jurisdiction of residence to form a binding contract with West Coast Vape Supply Package Protection. These terms include the provisions in this document, as well as those in the West Coast Vape Supply Package Protection Privacy Policy. This service is only for domestic customers/orders.

What Is West Coast Vape Supply Package Protection?

West Coast Vape Supply’s Package Protection is a specialized service designed to safeguard your order from potential issues like loss, theft, or damage while in transit. By opting for this coverage at checkout, you’re ensuring your shipment is fully insured for its total value. This extra layer of security gives customers confidence, knowing their items are protected every step of the way until they arrive safely. Keep in mind that this protection is only available for deliveries within the United States, covering shipments sent to all 50 states.

How Do I File A Claim on My Order?

To Start a claim click HERE 

In the event your package gets lost, stolen, or arrives damaged, you can submit a claim by reaching out to our team at support@westcoastvapesupply.com. Alternatively, you can head over to our "Claims Page" and complete the brief contact form to get the process started.

How Long Do I Have To File A Claim With West Coast Vape Supply?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
  • In some cases, West Coast Vape Supply may require a police report before moving forward with an order issue.

Stuck In Transit (Lost)

  • Claims will be reviewed no earlier than 10 business days and no later than 30 calendar days from the time the order is placed.

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 5 calendar days from when it was marked delivered.

Frequently Asked Questions About Package Protection

Package Protection provides peace of mind by ensuring that your order is safeguarded against common shipping issues such as theft, loss, or damage. With this service, customers can feel secure knowing their purchase is covered from checkout until it reaches their doorstep.

No, Package Protection is an optional add-on that you can select during checkout. If you want your package to be insured, be sure to opt in before completing your purchase.

Yes, all items within an order will be covered under Package Protection, provided the service was selected at checkout. This applies to both small and large orders, offering comprehensive coverage for everything in your cart.

If your package was initially reported as lost or delayed but later arrives, you can notify customer service. Claims may be subject to review, but coverage ensures that even unexpected delays are accounted for throughout the process.

Once the order has been processed and Package Protection added, it typically cannot be canceled. However, you can contact customer support if you have questions or need assistance with your coverage options before the shipment is dispatched.