Before using our services, viewing our content, or purchasing from our store, please read the Terms of Use provided below.
By purchasing or using the West Coast Vape Supply Package Protection, you agree to the following: (1) agree to be bound by these Terms and any future amendments and additions to these; and (2) represent you are of legal age in your jurisdiction of residence to form a binding contract with West Coast Vape Supply Package Protection. These terms include the provisions in this document, as well as those in the West Coast Vape Supply Package Protection Privacy Policy. This service is only for domestic customers/orders.
What Is West Coast Vape Supply Package Protection?
West Coast Vape Supply’s Package Protection is a specialized service designed to safeguard your order from potential issues like loss, theft, or damage while in transit. By opting for this coverage at checkout, you’re ensuring your shipment is fully insured for its total value. This extra layer of security gives customers confidence, knowing their items are protected every step of the way until they arrive safely. Keep in mind that this protection is only available for deliveries within the United States, covering shipments sent to all 50 states.
How Do I File A Claim on My Order?
In the event your package gets lost, stolen, or arrives damaged, you can submit a claim by reaching out to our team at support@westcoastvapesupply.com. Alternatively, you can head over to our "Contact Us" page and complete the brief contact form to get the process started.
How Long Do I Have To File A Claim With West Coast Vape Supply?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- In some cases, West Coast Vape Supply may require a police report before moving forward with an order issue.
Stuck In Transit (Lost)
- Claims will be reviewed no earlier than 10 business days and no later than 30 calendar days from the time the order is placed.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 5 calendar days from when it was marked delivered.