Privacy Policy

Legal

Privacy Policy

This policy explains what personal information West Coast Vape Supply collects when you use our website, how we use it, and how we protect it. Please read it carefully before making a purchase.

By using westcoastvapesupply.com, you agree to the terms of this Privacy Policy. We may update this policy periodically. It is your responsibility to review this page regularly to stay informed of any changes.

What This Policy Covers

What We Collect

Name, address, email, payment info, and browsing data collected during your visit.

How We Use It

To process orders, communicate with you, improve your experience, and comply with legal requirements.

How We Protect It

Encrypted payment data, secure storage, and controlled access with physical and electronic safeguards.

Your Rights

You can access, update, or delete your personal information at any time through your account settings.

Introduction

Your privacy is important to us. This Privacy and Security Policy explains what information we collect when you visit westcoastvapesupply.com, why we collect it, and how it is used. It also covers our data security practices, your options for accessing and controlling your personally identifiable information, and other relevant matters.

This Privacy and Security Policy is governed by our Terms and Conditions. Where there is any conflict between the two, the Terms and Conditions shall govern. We may update this policy from time to time and any changes will be reflected on this page. It is your responsibility to review this page frequently to stay informed. By continuing to use our website, you agree to the current version of this Privacy and Security Policy, which supersedes all earlier versions.

Information We Collect From You

Personal Contact Information

To make a purchase through our website, we require your first and last name, home or physical address (including street, city, and state), and telephone number or other real-world contact information.

You may access, update, modify, or request deletion of your personal contact information at any time by logging into your account. Please note we generally keep a copy of previous information for our records. If you choose not to provide this information, you will not be able to complete a purchase on our site.

Email Addresses

To register for an account, we require your email address. You may update or modify your email address at any time through your account page. We use your email address to complete and support your purchases, communicate with you about your orders, respond to your questions, and provide you with information about specials and promotions available on our site.

Your email address may be shared with our staff and third parties involved in completing your transaction, delivering your order, or supporting your use of our website. We do not sell and will not share your email address with third parties beyond what is described in this policy without your permission, unless we are legally required to do so.

We also use Pixel Tags to collect additional information about your browsing experience to make our marketing more relevant to you. This information may be shared with third-party service providers who assist with our marketing efforts. If you prefer that we do not share your name and address with other marketers, please email us at support@westcoastvapesupply.com.

Credit Card and Payment Information

When you purchase through our site, you will select a payment method. For credit cards, we display only the last four digits when confirming your order. Your full credit card number is transmitted to the appropriate card company in an encrypted format during order processing.

We store your payment information in an encrypted format and maintain physical, electronic, and procedural safeguards over all payment data. This information is used to process your purchases, support your use of our site, and comply with applicable law. We do not sell your payment information to third parties.

Information We Collect Automatically

IP Addresses and Cookies

We automatically receive and record your IP address whenever you interact with our website. We use this information for internal diagnostic purposes and to administer the site. An IP address is a number automatically assigned to your computer when you use the internet.

We also use cookies, which are small data files placed on your computer by our website. Cookies help us understand how visitors use our site, remember your preferences, and improve your shopping experience. You can configure your browser to reject cookies, but doing so may limit your ability to use certain features of our site.

Third-Party Analytics and Advertising

We may use third-party analytics tools and advertising networks that collect information about your browsing behavior on our site and across other websites. This information is used to analyze site usage, improve our services, and serve relevant advertising. These third-party providers operate under their own privacy policies, which we encourage you to review.

How We Use Your Information

The information we collect is used for the following purposes:

Processing, completing, and supporting your purchases and transactions

Communicating with you about your orders, questions, and account

Improving our website, products, and shopping experience

Sending promotional emails and information about specials (you may opt out at any time)

Complying with legal requirements and obligations

Preventing fraud and protecting the security of our website and customers

Combining your information with other data to deliver more relevant marketing and product recommendations

Data Security

We take data security seriously. We maintain a combination of physical, electronic, and procedural safeguards to protect your personal information, including your payment data. All credit card information is transmitted using encryption and stored in an encrypted format on our systems.

Access to your personal information is restricted to staff members and authorized third parties who need it to process your orders, deliver your purchases, or support the operation of our website. No method of electronic transmission or storage is 100% secure, and while we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.

Payment security: We only display the last four digits of your credit card number when confirming orders. Your full card number is transmitted directly to payment processors using industry-standard encryption and is never stored in plain text.

Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

Third parties who assist with order fulfillment, delivery, payment processing, marketing, and site analytics. These providers are contractually bound to protect your data.

Legal Compliance

When required by law, court order, or to prevent fraud or other criminal activity.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with other parties when you have explicitly given us permission to do so.

Your Rights and Choices

You have the right to access, update, correct, or delete your personal information at any time. You can do this by logging into your account on our website or by contacting us directly. Below is a summary of your key rights:

Your Right What It Means How to Exercise It
Access View the personal information we hold about you Log in to your account or email us
Correction Update or correct inaccurate information Update via your account page
Deletion Request removal of your personal data Contact us by email
Opt-Out Unsubscribe from marketing emails Click unsubscribe in any email or contact us
Marketing Opt-Out Request your info not be shared with third-party marketers Email support@westcoastvapesupply.com

Children's Privacy

West Coast Vape Supply sells products intended for adults only. Our website is not directed at individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete it. If you believe a minor has provided us with personal information, please contact us at support@westcoastvapesupply.com.

Changes to This Policy

We reserve the right to update this Privacy and Security Policy at any time. Changes will be posted to this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to revisit this page periodically to stay informed. This policy is our entire and exclusive Privacy and Security Policy and supersedes any earlier version.

Questions About This Policy?

If you have any questions about this Privacy and Security Policy or how we handle your personal information, please reach out to our support team. We're available Monday through Friday, 9:30am to 5:30pm PST.

Contact Us Email Support