Our Return Policy
Here's exactly how returns, damage claims, and cancellations work at West Coast Vape Supply. The short version: if something arrives broken or damaged, contact us within 24 hours of delivery. For everything else, here's the full breakdown.
Contact us by email within 24 hours of delivery to file a claim. A refund may be issued as a gift card. Claims filed after 24 hours may be refused at our discretion, so the sooner you reach out, the better.
The Full Policy, at a Glance
| Situation | Policy | Time Limit |
|---|---|---|
| Broken or Damaged Item | Contact us by email to file a claim. Refund may be issued as a gift card. | Within 24 hours of delivery |
| Return Request | Customer is liable for all applicable return shipping fees. Contact us to initiate. | Contact us to confirm eligibility |
| Order Cancellation | All cancellations are subject to a 10% transaction fee. | Before shipment only |
| Late Claim | Claims submitted after 24 hours of delivery may be refused at our discretion. | After 24 hours: no guarantee |
We keep this policy tight on purpose, mainly because of the products we sell. E-liquid and hardware are things we can't resell once they've left our warehouse, so a short claim window helps us catch genuine shipping damage fast while it's still fresh and verifiable. If something's actually wrong with your order, reach out right away, don't sit on it.
How to File a Claim or Start a Return
Everything starts the same way: contact us by email. Let us know your order number, what happened, and (for damage claims) a photo of the issue if you have one. We'll walk you through next steps from there.
- For a broken or damaged item, email us within 24 hours of delivery.
- For a standard return, contact us to confirm eligibility and initiate the process. Return shipping is the customer's responsibility.
- To cancel an order, contact us before it ships. A 10% transaction fee applies to all cancellations.
Frequently Asked Questions About Returns
What do I do if my order arrives broken or damaged?
Contact us by email to file a claim within 24 hours of delivery. A refund may be issued as a gift card.
How long do I have to report a damaged item?
Claims must be submitted within 24 hours of delivery. Claims submitted after 24 hours may be refused at our discretion, and we cannot guarantee a resolution past that window.
Who pays for return shipping?
Customers are responsible for all applicable return shipping fees on standard return requests.
Can I cancel my order after placing it?
Orders can be cancelled before they ship. All cancellations are subject to a 10% transaction fee.
How do I start a return or file a claim?
Contact us directly by email to initiate a return request or file a damage claim.
Key Takeaways
- Broken or damaged items must be reported within 24 hours of delivery.
- Damage claim refunds may be issued as a gift card.
- Return shipping fees are the customer's responsibility.
- Order cancellations are only accepted before shipment and carry a 10% transaction fee.
- Claims filed after 24 hours may be refused at our discretion.