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Package Protection

Order Protection

Package Protection

Shop with confidence. West Coast Vape Supply Package Protection covers your order against loss, theft, and damage from checkout to your door.

File a Claim

Terms Notice: By purchasing or using West Coast Vape Supply Package Protection, you agree to be bound by these Terms and any future amendments. You also represent that you are of legal age in your jurisdiction to form a binding contract. This service is available for domestic US orders only.

What Package Protection Covers

Lost Packages

Coverage for orders that go missing or become stuck in transit with no movement.

Stolen Packages

Coverage for packages marked as delivered but not received, including porch theft.

Damaged Items

Coverage for orders that arrive visibly broken or damaged during transit.

US Domestic Only

Available for all 50 US states. This service does not cover international orders.

Optional at Checkout

Not automatically added. You must opt in at checkout for your order to be covered.

$

Full Order Value

Your shipment is insured for its total order value, including all items in your cart.

What Is West Coast Vape Supply Package Protection?

West Coast Vape Supply Package Protection is a specialized service designed to safeguard your order from potential issues like loss, theft, or damage while in transit. By opting for this coverage at checkout, you're ensuring your shipment is fully insured for its total value. This extra layer of security gives you confidence knowing your items are protected every step of the way until they arrive safely.

Keep in mind that this protection is only available for deliveries within the United States, covering shipments sent to all 50 states. It is not automatically applied to your cart. You must select it at checkout to activate coverage on your order.

How to File a Claim

If your package is lost, stolen, or arrives damaged, you have two ways to start a claim. You can email our support team directly or submit a claim through our online form. Either way, the same team handles it, so use whichever is more convenient.

Email Support

Reach us directly with your order number and a description of the issue.

support@westcoastvapesupply.com

Online Claims Form

Complete our brief contact form to start your claim online in minutes.

Go to Claims Page

Important: Always include your order number and the email address associated with your account when submitting a claim. For damaged items, photos of the packaging and product are required.

Claim Filing Windows

Claim eligibility depends on the type of issue. Each situation has a specific window during which your claim must be submitted. Claims filed outside these windows may not be honored, so act as soon as you notice an issue.

Issue Type Earliest You Can File Deadline to File Notes
Marked Delivered (Stolen) 5 calendar days after delivery 15 calendar days after delivery Police report may be required
Stuck in Transit (Lost) 10 business days after order placed 30 calendar days from order date No tracking movement required
Damaged on Arrival Immediately upon delivery 5 calendar days after delivery Photos of packaging and items required
Stolen

Marked as Delivered but Not Received

Wait at least 5 calendar days before filing, in case of a delayed carrier scan. File no later than 15 calendar days from the marked delivery date. In some cases we may require a police report before moving forward.

Lost

Stuck in Transit with No Movement

File no earlier than 10 business days from the order date and no later than 30 calendar days from the order date. If your package begins moving again and is delivered, notify our team and the claim may be reviewed or closed.

Damaged

Item Arrives Damaged

File within 5 calendar days of the delivery date. Photos of both the outer packaging and the damaged item(s) are required for the claim to be processed. Claims submitted without photos may not be accepted.

Frequently Asked Questions

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How Does Package Protection Benefit Me as a Customer?

Package Protection provides peace of mind by ensuring your order is safeguarded against common shipping issues such as theft, loss, or damage. With this service, you can feel secure knowing your purchase is covered from checkout until it reaches your doorstep. Without it, shipping issues are handled case by case and may not result in a replacement or refund.

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Is Package Protection Automatically Applied to My Order?

No. Package Protection is an optional add-on that you must select during checkout. It is not automatically included in your order. If you want your package to be insured, make sure to opt in before completing your purchase. Once the order is placed without it, coverage cannot be added retroactively.

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Does Package Protection Cover Multiple Items in a Single Order?

Yes. All items within an order will be covered under Package Protection, provided the service was selected at checkout. This applies to both small and large orders, offering comprehensive coverage for everything in your cart under a single protection plan.

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What Happens If My Package Is Reported Lost but Then Gets Delivered?

If your package was initially reported as lost or delayed but later arrives at your address, please notify our customer service team. Claims in progress may be subject to review, and coverage ensures that even unexpected delays are accounted for throughout the process. If the package is ultimately delivered, an open claim may be closed.

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Can I Cancel Package Protection After Placing My Order?

Once an order has been processed with Package Protection added, it typically cannot be canceled or removed. If you have questions about your coverage or need assistance before your shipment is dispatched, contact our support team as soon as possible and we'll do our best to help.

Need to File a Claim or Have Questions?

Our support team is available Monday through Friday, 9:30am to 5:30pm PST. Include your order number and account email in any claim or inquiry so we can pull up your order quickly and get you sorted out.

File a Claim Email Support