Items do not ship within 72 hours like they say. I waited 10 days without a tracking number and finally reached out. I was told they were out of a product and that is why it didn't ship. Was anyone going to tell me?! After 15 days of crickets, I ordered from somewhere else. I finally got a reply once it shipped. They only reply to your update once it has shipped and by then, you already have the tracking number anyway. I asked multiple times to cancel at that point. Of course they only replied AFTER it shipped and said I would have to reject it on arrival and wait until they received it back before refunding. I happen to know that 1. USPS will not return to sender packages unless someone pays the shipping (so I would end up with nothing) and 2. I have locked mailboxes at the front of my neighborhood so I was supposed to stand there all day waiting to reject it. It just gets dropped in the mailbox and by then it's too late. I gave them another chance after that and was disappointed yet again. I ordered two bottles of e-juice as part of a "pick 5" deal. I always order kiwi melon in that deal and selected "melon" since that was the only one listed. Apparently melon is menthol and different from melon kiwi. The methol ones usually said ice in parentheses so I assumed it was the right one. I ended up with 2 bottles of menthol juice I cannot use. The one I could actually use had leaked in the bag (third time now but the leaks were not too bad) When I reached out to customer service about the menthol issue, they sent me a bunch of screenshots to prove I was wrong and didn't read carefully. Fair enough, but not great customer service. I didn't expect a refund if I made the mistake, but I think there are better ways to handle it. I work in customer service myself and you don't try to "win," even if the customer may be confused. They also gave me the coupon code "Welcomeback" to use on my next order for a "discount," but it did not work. That code can only be used once per customer and they gave it to me a while ago with the first issue I described. It saved me like $1.15 on a $100 order. Because I work in customer support, I NEVER complain about things like this. I have many times been disappointed and just chalked it up to "**** happens" like I did the few times the bottles leaked. I was a frequent customer never spending less than $100 at a time and they totally lost me as a customer. Order at your own risk. I will say to be fair, I did have quite a few successful orders too and the products are inexpensive and USUALLY as advertised. However, if there is an issue, do not expect anyone to care about making it right or keeping a customer.